Last updated 16 August 2026
Galloway Getaways is operated by Galloway Getaways Ltd, a company registered in Scotland (company number to be confirmed). You can reach us at hello@gallowaygetaways.co.uk.
We run a platform where hosts list self catering accommodation in Dumfries & Galloway and guests book it. The contract for the stay itself is between the guest and the host. We are not the owner or operator of any property listed, and we do not provide the accommodation.
You must be 18 or over to make a booking. You are responsible for keeping your account details secure and for anything done through your account. Please give accurate information when you register and keep it up to date.
Prices are shown in pounds sterling and include our service fee, which is set out before you pay. Payment is taken in full at the time of booking. A booking is only confirmed once the host has accepted it, or immediately where the listing offers Instant Book.
Payments are processed by Stripe. We do not store your card details.
Each listing carries one of four cancellation policies, chosen by the host and shown before you book. Full details are in our Cancellation & Refund Policy, which forms part of these terms.
You are responsible for your property, for the accuracy of your listing, and for meeting your legal obligations. That includes holding a valid short-term let licence where one is required in Scotland and displaying the licence number on your listing, having appropriate insurance, meeting fire and gas safety requirements, and paying any tax due on your income.
We charge a service fee of 10% of the accommodation price, deducted from your payout. Payouts are released after the guest has checked in.
You must honour confirmed bookings. Cancelling on a guest at short notice causes real disruption, and repeated cancellations may result in your listings being removed.
Please treat the property as you would your own, respect the house rules and the number of guests booked for, and leave it in a reasonable state. Hosts may charge for damage beyond ordinary wear and tear.
Reviews may only be left by guests and hosts who have completed a booking. Reviews must be honest and based on your own experience. We may remove reviews that are abusive, discriminatory, or clearly not about the stay.
We take reasonable care to run the platform properly, but we do not own or inspect the properties listed and cannot guarantee that a stay will meet your expectations. Our liability to you is limited to the total amount you paid for the booking in question.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under UK law.
We may suspend or close an account that breaches these terms, is used fraudulently, or puts guests or hosts at risk.
We may update these terms from time to time. The version in force when you make a booking is the one that applies to it.
These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction. If you live elsewhere in the UK, you keep the right to bring a claim in your local courts.
If something has gone wrong, email support@gallowaygetaways.co.uk and we will look into it.