Self Catering Holiday Cottages in Dumfries & Galloway

How it works

Every property on Galloway Getaways has one of four cancellation policies, chosen by the host. You can see which one applies before you book, and the date your free cancellation period ends is shown on your booking confirmation.

The four policies

Flexible

Full refund if you cancel more than 1 day before check-in.
50% refund if you cancel within 1 day of check-in.

Moderate

Full refund if you cancel more than 5 days before check-in.
50% refund if you cancel within 5 days of check-in.

Limited

Full refund if you cancel more than 14 days before check-in.
50% refund if you cancel 7 to 14 days before check-in. No refund within 7 days.

Firm

Full refund if you cancel more than 30 days before check-in.
50% refund if you cancel 7 to 30 days before check-in. No refund within 7 days.

What is and isn't refunded

Cleaning fees are always refunded in full, whenever you cancel, because the clean does not take place.
Our service fee is not refunded. Where a refund is due, it is calculated on the accommodation cost and any refundable extras, and our fee is deducted.
Refunds are returned to the card you paid with. Depending on your bank, this usually takes 5 to 10 working days to appear.

Non-refundable bookings

Some hosts offer a discounted rate in exchange for a non-refundable booking. Where you choose that option, it is made clear before you pay, and no refund is available if you cancel.

If the host cancels

If a host cancels a confirmed booking, you receive a full refund including all fees. We will also help you find alternative accommodation where we can.

Circumstances outside anyone's control

If a stay cannot go ahead because of something neither you nor the host could reasonably control — severe weather, a government restriction, or damage making the property unsafe — contact us. We will review the circumstances and may offer a full refund regardless of the policy on the listing.

How to cancel

Sign in, go to Your trips, open the booking and choose to cancel. The refund due is shown before you confirm. If you have trouble, email support@gallowaygetaways.co.uk.

Your legal rights

Holiday accommodation booked for a specific date is exempt from the 14-day cancellation right that applies to most online purchases, under the Consumer Contracts Regulations 2013. The policies above are what apply instead. Nothing here affects your other rights under UK consumer law.

Questions

Email support@gallowaygetaways.co.uk and we will come back to you.

Cancellation & Refund Policy